Welcome to Cheap Drape Dresses Store’s FAQ section! We’re a Cambridge-based boutique offering affordable, fashion-forward clothing with worldwide delivery. Below you’ll find answers to our most common questions about shopping with us.
About Our Store
What kind of products do you sell?
We specialise in affordable yet stylish women’s fashion including:
- Dresses (our specialty!)
- Blazers & Suits
- Footwear (Boots, Heels, Sandals, Trainers and more)
- Jumpsuits & Playsuits
- Swimwear
- Tops and Bottoms (Shorts, Skirts, Joggers)
- Shoe care products
Where are you located?
Our boutique is located at 64 St Johns St, Cambridge, GB CB4F 8WN. While we’re based in the UK, we ship worldwide (excluding select remote areas in Asia and other regions).
Ordering & Payments
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. You can shop with confidence knowing your details are safe with us.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)
Do you ship internationally?
Yes! We ship worldwide because fabulous fashion knows no borders. The only exceptions are select remote areas in Asia and other regions where delivery isn’t available.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with tracking details. You can use this to follow your package’s journey right to your doorstep.
How long will my order take to arrive?
Delivery times vary based on your location and chosen shipping method:
- Standard Shipping: 10-15 business days after dispatch
- Free Shipping: 15-25 business days after dispatch
Pro Tip: For special occasions, we recommend choosing Standard Shipping and ordering at least 3 weeks in advance.
Returns & Exchanges
What is your return policy?
We want you to love every piece as much as we do! If something isn’t quite right, you have 15 days from the delivery date to initiate a return. Please contact our friendly Cambridge team at [email protected] and we’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Service
How can I contact customer service?
Our Cambridge-based team is happy to help! You can reach us at [email protected]. We aim to respond to all inquiries within 24-48 hours.
Do you offer styling advice?
While we don’t currently offer formal styling consultations, our collections are carefully curated to mix and match effortlessly. Follow us on social media for outfit inspiration!
Still have questions? Our fashion-forward team is always here to help at [email protected]. Happy styling from all of us at Cheap Drape Dresses Store!