At Cheap Drape Dresses Store, we’re committed to making your shopping experience seamless from checkout to delivery. Our policy is designed with your convenience in mind while maintaining the quality standards for our stylish dresses, footwear, and wardrobe essentials.

Shipping Information

We ship globally (excluding some Asian and remote regions) using reliable carriers to ensure your fashion finds arrive safely.

Shipping Options & Timelines

  • Standard Shipping (£12.95):
    • Processed in 1-2 business days
    • Delivered via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
  • Free Shipping (Orders over £50):
    • Processed in 1-2 business days
    • Delivered via EMS
    • Delivery within 15-25 business days after dispatch

Note: Processing times may be slightly longer during peak seasons. All delivery estimates are business days and don’t include customs clearance time for international orders.

Returns & Exchanges

We want you to love every purchase from our collection of blazers, dresses, footwear, and accessories. If something isn’t quite right, here’s how to return it:

Eligibility

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear (unless faulty or not as described)
  • Shoe care products
  • Personalized or custom-made items

Return Process

  1. Contact Us: Email [email protected] within 15 days with your order number and return details
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Return: Securely pack the item in its original packaging with all tags attached
  4. Ship Your Return: Send to our returns center (address provided in approval email)

Exchange Process

Follow the same return process above, indicating you’d like an exchange for a different size or color (subject to availability).

  • If exchanging for a higher-value item, you’ll pay the difference
  • If exchanging for a lower-value item, we’ll refund the difference

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable service as we can’t guarantee receipt of untracked returns.

Refund Process

Once we receive and inspect your return (typically within 5 business days):

  • You’ll receive email confirmation
  • Refunds are processed to your original payment method:
    • Credit cards: 5-10 business days to appear on your statement
    • PayPal: Typically processed within 24 hours

Note: Original shipping costs are non-refundable.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] or write to:

Cheap Drape Dresses Store
64 St Johns St, Cambridge, GB CB4F 8WN

We aim to respond to all inquiries within 2 business days.